Customer Service

FAQs


-When can I shop?
-Will I pay local sales tax on my Inboard Online.com purchases?
-What credit cards does Inboard Online.com accept?
-When is my order charged to my credit card? And when is it credited if I return the part?
-Is there a maximum order size?
-How do I check my order status?
-What are the hours of the Inboard Online Customer Service?
-Is Inboard Online.com a secure Web site?
-What's the Inboard Online.com privacy policy?
-Can I cancel my order after I've placed it?
-How do I return something I've purchased online?
-Do you charge restocking fees for returns?
-Do I pay shipping for parts I return to Inboard Online.com?
-How Do I start a commercial account for my business?
-Is there an annual fee for a Commercial Account?
-Is their a minimum order requirement for Commercial Accounts?


When can I shop InboardOnline.com?
Inboard Online.com is open 24 hours a day, 7 days a week. Your boat parts purchase will be processed and shipped the same day if the order is placed by 3PM EST, if not it will ship the next business day.

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Will I pay local sales tax on my InboardOnline.com purchases?
Only if you live in the state of Virginia.

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What credit cards does InboardOnline.com accept?
At this time, we accept Visa, MasterCard, Discover and American Express.

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When is my order charged to my credit card? And when is it credited if I return the part?
Your credit card is charged on the day your order is shipped. If you return your purchase, we refund the amount of the item the day we receive it at Inboard Online.com.

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Is there a maximum order size?
No.

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How do I check my order status?
Simply log into your account or you can contact Inboard Online Service Professionals via email at customerservice@inboardonline.com or call us at 877-327-7175.  Account Login

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What are the hours of the Inboard Online Customer Service?
Our Service Professionals are available are available Monday - Friday from 8am - 5pm EST.

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Is Inboard Online.com a secure Web site?
Inboard Online.com uses industry standard technology for secure online transactions and makes placing an order online at Inboard Online.com as safe as giving your credit card number over the telephone.

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What's the Inboard Online.com privacy policy?
Inboard Online.com will only maintain information relevant to helping us identify and address customers' needs and interests, and will make every effort to ensure that the information is used to make products and services available that will be valuable to the customer. Inboard Online.com will not sell, distribute or otherwise make available any of the information you provide to any third party not affiliated with Inboard Online.com.

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Can I cancel my order after I've placed it?
Yes. Your order can be cancelled up until the moment it's shipped. To cancel your order, call the Customer Service at (877) 327-7175.

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How do I return something I've purchased online?
Anything ordered at Inboard Online.com can be returned within 31 days of purchase. For more details, go to Return Policy.

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Do you charge restocking fees for returns?
No. Inboard Online guarantees no hassle returns and no restocking fees.

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Do I pay shipping for parts I return to Inboard Online.com?
You do not pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, we'll pay the return shipping expense. Simply call the Inboard Online Customer Service and we'll arrange for your return shipping.

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How Do I start a commercial account for my business?
Simply fill our business registration form online and fax a copy of your resale certificate.  Click here for more information and  Click here to start a Commercial Account. Once your account has been verified we will email your commercial account number to provide instant access to wholesale pricing only available to professionals. Contact our service professionals with any questions you may have at 877-327-7175 or email customerservice@inboardonline.com

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Is there an annual fee for a Commercial Account?
No. Inboard Online does not charge an annual fee for commercial accounts.

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Is their a minimum order requirement for Commercial Accounts?
No. There is not a minimum order requirement for commercial accounts.

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